Did you know that 80% of callers that are directed to voicemail, do not leave a message? Could you imagine if that caller was a potential lifetime customer? With statistics like that, no small or medium business can afford to be sending calls to voicemail! 
​Enter 24/7 Global Answer – Keeping your phones answered!

What is a Virtual Receptionist and Live Answering?

Imagine hiring your perfect receptionist, that offers:​

24/7/365 Full Coverage
​We have full responsive coverage available for all days and hours of the week year-round. Peace of mind that your customer enquiries are always answered.

Brand Ambassadors
We are an extension of your company, either supportive, lead qualification or relaying calls - your business is our business

Smart Routing Technology
We offer patching (call transfer), messaging by email, text and custom routing to specific members of your team the way you need it.

Layered Systems
We have layered redundancies to make sure your call is answered, how you want, with no downtime or missed messages.

High Staff Retention
All of our staff are employed adhering to Philippine Labor Law and get medical insurance, which attracts and retains top quality staff, which in turn means a consistent high level of service for you and your customers.

Extensively trained agents
​Our agents are US trained, and based in the Philippines. Each agent goes through training to ensure optimal performance.

Notifications & Reporting
Robust reports for call logs, usage, call times, and more to have the information your company needs.

Fully Customized
We differentiate ourselves by our close business relationships and customize to fit your business.

Got your attention? Welcome to Live Answering by 24/7 Global Answer

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Hire a team, not just a receptionist (at a fraction of the cost)
24/7 Global Answer’s answering services can help you maximize profit through minimizing your payroll expenses, your time spent on HR and automate your important front desk activities.

The 24/7 Global Answer Team can:

• Be there for your customers 24/7/365
• Take messages from your callers delivering them to you via email or sms
• Transfer calls directly to you and your assigned team members
• Answer all the standard questions about your business that a receptionist would be expected to know.
• Schedule appointments and add them to your calendar
• Take orders or dispatch jobs and safely assist customers with credit card transactions
• Keep your customers happy by providing fast, yet courteous support
• Stay in touch proactively for any holiday or disaster recovery coverage needs

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Live Answer - How does it work?

1

Consultation

We sit down with you and scope out your needs. We then provide a customized program for your business

2

On-Boarding

One of our Account Managers will  set you up and ensure that our systems are configured and training is delivered, so that our team are ready to take your calls

3

Go Live

Our team will begin taking your calls, chats, emails or social media messages.

4

Tracking & Usage

​You will receive your messages via SMS or Email, and calls transferred to you. At the end of each month or as agreed you will receive a detailed report of your usage.

5

Customer Support

Our Account Managers are on hand 24/7 to ensure your service is running as smoothly as possible.

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